05/02 CC is 15

Minumal call duration: 90 sec

Daily cap: ~1800

Call hours:  

Monday - Thursday: 9:30am - 11pm
Friday: 9:30am - 8pm
Saturday: 10am - 5pm

Time Zone: EST

Concurrency cap: 90

9:30 - 2pm CC is 50
2pm - 6pm CC is 90
6pm - 10 pm CC is 40
10pm - 11pm cc is 10

Call approval/refusal time (hold period): 7 days

GEO: US Nationwide (ex.OR)

Puerto Rico is not accepted

Definition of a qualified call: Callers interested in debt settlement program. Spanish callers only.
- Greater than $15,000 in credit card debt or unsecured debt
- Callers must be employed or have income to pay for services.
- Callers need to be able to make monthly payments $250 - $300
- Сallers must be US citizens
- Callers need to be younger than 80y.o
- Сallers should have email address, SSN 

Restrictions:
- No Personal loans
- No government programs
- No federal debt
- No student loans
- No business debt
- No Auto Loan
- No Indian tribal loans
- No pay day loans
- No callers older than 80y.o

Allowed type of traffic: Social, Native, Paid, Facebook ads, TikTok, Snapchat ads, Instagram ads

No ad verbiage to include: Goverment program, COVID, stimulus, government assistance, free money.

No ringless VM or SMS traffic of any kind. 

Calls might be refused upon merchant's reporting/tracking system (wrong GEO, duplicate, not meeting parameters of a qualified call, etc.)

All creatives must be submitted for approval prior to launch

Requirements for the ad creatives:
In the ads it's forbidden to use the phrases "eleminate debt", "forgive debts", "get rid of 100% of debt. 80% etc" and the words eliminar and indulto
Regarding reducing credit card debt you can use: "up to 60%"
It's forbidden to use any images of politicians or government meetings to avoid callers who think it's a government program.
Don't use pictures of Banks, name of  Banks, checks, government checks, stimulus checks
It's strictly forbidden to mention any Personal loans in the ads and offering money.
You can't use the phrases offering money back, for example  "Recupere $1,000s en su bolsillo"
Creative must contain only 15K debt or more

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