Duration of a qualified call: 5 sec

Monday  - Friday: 11:30 - 7:30 
Lunch: 1:45 - 2:15 (no calls during lunch)

Time Zone: EST

Call limits: 100 daily

Concurrency cap:  2
Call approval/refusal time (hold period): 7 days

GEO: Arizona, California, DC, Delaware, Indiana, Louisiana, Michigan, Mississippi, Nebraska, New York, North Dakota, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Utah, Alabama, Arkansas, Massachusetts, Minnesota, Missouri, Nevada, New Jersey, New Mexico, Florida

Puerto Rico is not accepted

Repeat callers: repeat callers are not paid

Definition of a qualified call: callers interested in Debt resolution, with a current source of income. Caller needs to have minimal 5k credit card debt and unsecured debt. 

Allowed types of traffic: Social, SMS, Paid Search, SEO

Definition of non-qualified call: No medical debt. Non US Consumers; Consumers did not meet Minimum Debt or Income Amount requirement;

Call did not meet Billable Duration requirement; Duplicate calls or lead; Incentivized calls or leads:

Consumers that are already enrolled in a program; Consumers that did not want to speak about debt;

Consumers that did not have debt issues

No Debt, Only Secured Debt, Federal Debt, Looking for Loan, Looking for a check.

Duplicate calls are not billable

Spanish calls are forbidden

Merchant is not allowed to reject calls

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