Duration of a qualified call: 120 sec

Monday - Friday 10am - 8pm EST

Call limits: 20 daily

Concurrency cap: 1

GEO: US Nationwide

Puerto Rico is accepted

Repeat callers: repeat callers are not paid

Definition of a qualified call: callers interested in Debt resolution, with a current source of income. Caller needs to have more than $10K of credit card debt and unsecured debt. Credit card debt is most desirable. Customers should not be looking for loans or checks. 

Allowed types of traffic: Onshore / Nearshore Live Transfers

Definition of non-qualified call: No medical debt. Non US Consumers; Consumers did not meet Minimum Debt or Income Amount requirement; Call did not meet Billable Duration requirement; Duplicate calls or lead; Incentivized calls or leads: Consumers that are already enrolled in a program; Consumers that did not want to speak about debt; Consumers that did not have debt issues No Debt, Only Secured Debt, Federal Debt, Looking for Loan, Looking for a check.

Spanish calls are forbidden

Merchant is not allowed to reject calls

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