Minimal call duration: 150 sec post IVR

Call hours: Monday - Friday: 9:00am - 6:00pm

Time Zone: EST

Call limits: No cap

Concurrency cap: 3

Call approval/refusal time (hold period): 7 days

GEO (See below for targeted zip list):

https://docs.google.com/spreadsheets/d/1Kilc2_umhHqZaM6gm1S_jec4_DPKnxWHaYoY78x15Zk/edit?usp=sharing

Definition of a qualified call: 

• Caller must be interested in new service within service area.
• All type of water damage restoration services.
  (Types of services:  water damage, flood damage, sewage backup cleanup, mold, fire, smoke, and crawl space water removal)
• No customer service calls, billing etc.

Definition of an unqualified call:

• Invalid Information
• Duplicate Information
• Not in the GEO-target
• Caller younger than 18 yrs old.

Traffic Accepted: Google Ads, Search, GMB, Facebook Ads

Prohibited types of traffic: Incentivized, FB Marketplace, SMS, Smart Messaging, EMS, MMS, or any type of text messaging service pro. NO BRANDING

Calls might be refused upon merchant's reporting/tracking system (duplicate, duration discrepancy)

*IMPORTANT: Must add the following disclaimer at the bottom of your site

Disclaimer: [This site] is a free service to assist homeowners in connecting with local service providers. All contractors/providers are independent and [this site] does not warrant or guarantee any work performed. It is the responsibility of the homeowner to verify that the hired contractor furnishes the necessary license and insurance required for the work being performed. All persons depicted in a photo or video are actors or models and not contractors listed on [this site].

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