Duration of a qualified call: 90 sec

Call hours: Monday  - Friday 8am - 5pm EST

Lunch: no calls during lunch time

12:15pm - 12:50pm

2:30pm - 3pm

4pm - 4:15pm 

Time Zone: EST

Call limits: 25

Concurrency cap: 3
Call approval/refusal time (hold period): 7 days

GEO: CT, NH, DE, NJ, GA, ND, HI, OH, ID, PA, IL, SC, IA, TN, KS, TX, KY, VY, LA, VA, MN, MT, NV, AL, MI, AK, MS, AZ, MO, AR, NE, CA, NM, DC, NY, FL, NC, IN, OK, MA, SD

Repeat callers: repeat callers are not paid

Definition of a qualified call: Callers interested in a debt settlement program.

Minimum 10K - 15k in credit card or unsecured personal loans. 

- Callers must be employed or have income to pay for services.
- Callers need to be able to make monthly payments $300+
- Сallers must be US citizens
- Сallers should have an email address, SSN 

Allowed types of traffic: Social, SMS, Paid Search, SEO

Definition of non-qualified call: Can't take medical debt, private student loans and payday loans 
Non US Consumers; Consumers did not meet Minimum Debt or Income Amount requirement;

Call did not meet Billable Duration requirement; Duplicate calls or lead; Incentivized calls or leads:

Consumers that are already enrolled in a program; Consumers that did not want to speak about debt;

Consumers that did not have debt issues

No Debt, Only Secured Debt, Federal Debt, Looking for Loan, Looking for a check.

Spanish calls are forbidden

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