Minimal call duration: 120 sec

Call limit: 50 daily

Call hours: Monday - Friday: 11am - 7pm EST

Lunch: 3pm - 6pm EST

Concurrency cap: 5 (when lunch cc is 3)

Call approval/refusal time (hold period): 7 days

GEO: US Nationwide (ex. CO, OR, RI, WV)

Puerto Rico is not accepted

Repeat callers: repeat callers are not paid

Definition of a qualified call: Callers interested in Debt Setllement program, want a free consultation about possible debt forgiveness through attorney backend program.
Caller needs to have more than $10K of credit card debt or unsecured loans. Can accept private student loans.
Сaller needs to be employed or have a current source of income to make monthly payments.

Allowed types of traffic: Social, Native, Paid Search, Facebook ads, Snapchat ads, Instagram ads, SEO

Definition of non-qualified call: Non US Consumers; Consumers did not meet Minimum Debt or Income Amount requirement;

Call did not meet Billable Duration requirement; Duplicate calls or lead; Incentivized calls or leads:

Consumers that are already enrolled in a program; Consumers that did not want to speak about debt;

Consumers that did not have debt issues or are not able to pay monthly payments.

No Federal Debt, Not Looking for Loan, Not Looking for a check.
English speakers are forbidden

Requirements for the ad creatives:
In the ads it's forbidden to use the phrases "eleminate debt", "forgive debts", "get rid of 100% of debt" and the word eliminar.
It's forbidden to use any images of politicians or government meetings to avoid callers who think it's a government program.
Don't use pictures of Banks, name of  Banks, checks.
It's strictly forbidden to mention any Personal loans in the ads.
Creative must contain only 15K debt or more 

Merchant is allowed to reject calls

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